TIDEXA Technical Support

Primarily aimed to provide technical support for the correct use of modules, TIDEXA Technical Support ensures a quality and fully secure work environment for clients.

TIDEXA products are documented in the users' manuals and technical sheets, prepared simultenously to the updates, assuring the updated access to information.

Our Technical Support is available through our Helpdesk and on-site

TIDEXA Helpdesk

(55 11) 3759-7800

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  • Business hours: from 9 am to 6:30 pm, from Monday to Friday.
  • After-hour support: clients can request after-hour support in critical processing periods,
    to be scheduled in advance


Clients can request the visit of a technical advisor for on-site support, to be scheduled in advance.